I have over 8 years’ experience working in web application design and development. This was on a proprietary Portal system (Huron-Click) built on a .NET framework. I worked full-stack, but mostly server side scripting (jscript) and UI design/development. I also performed Systems Application Analysis where needed and Consulted/Trained clients on the Portal system.
Since receiving my Master’s degree in HCI/UX in 2013 and leaving my position with HFI as a UX Specialist I have:

  • researched starting my own businesses (retail/eCommerce, affiliate marketing, and digital publishing) which are all in development
  • studied digital marketing (working on my Google Analytics certification and SEO training)
  • working on getting my Certified Associate in Project Management (CAPM)
  • updating my front-end developer skills (JavaScript, bootstrap, HTML/CSS)
  • learning about WordPress plug-ins and development
  • worked for a short time learning about product design and development for hand-made shoes (John Fluevog) along with their in-store/online sales strategies
  • updating my hobby skills in photography, digital retouching, and jewelry design
  • of course, continued to practice UX through hands-on projects and also reading to keep up to date

My curiosity has always drove me to learn as much as I can about all that interests me. Why I call myself a Generalist. My passion is in User Advocacy and always striving to be an expert in what can make a positive user experience.

I’m happiest when solving complex problems and finding the most elegant solution(s) possible. I always design for the people using a product/site and I’m a strong advocate of this. My design decisions are based on User Research | HF Research, and I always try to validate assumptions (hypothesis) before implementing. I also understand for a product/site to be successful critical success factors for the business need to be met.

Business objectives and goals met + loyal happy users + right technology = success

My Design Process:

Design Strategy:

Two constant focuses are: Business and Users

  • Business Goals
  • Research and Target Users
  • General Tasks
  • Technology Constraints
  • Marketing/Branding Goals
  • Critical Success Factors

Gather and document requirements and any needed information from Business side.

Research and Ideate:

This always depends on the project.
I’m never afraid to ask the “stupid” questions because the more questions answered the better.

  • User interviews
  • Prioritize requirements
  • Site visits and contextual inquiry
  • Task analysis
  • User/Workflows
  • Persona development
  • Use case development
  • Sketching
  • Wireframing initial ideas for Stakeholders

Design:

Propose information and interaction design solutions that will meet the needs listed in the Design Strategy.

  • Information architecture
  • Continued Research (if necessary, usually try to answer all questions during research phase, but never know)
  • Interaction design
  • Low- and hi-fidelity Wireframes
  • Low and Hi-fidelity Prototypes
  • Presentations of design(s) to help enable team collaboration

Validate and Iterate:

Some redesigns will start here. It depends on product/site and if a UX process is already in place.

  • Ensure design decisions are based on user feedback
  • Expert reviews
  • Cognitive Walk-Through
  • Heuristic Evaluation
  • Perspective (Persona) Based UI Inspection
  • Usability Testing

If needed, return to ideation and sketching. Else, go back to Design. Loop until get it right. Implement and refine.

A few things about me:

  • I spent time in Theater where I was lucky enough to work as an Assistant Stage Manager and Prop Manager for a Kennedy Center award winning play. We toured the play and also performed the play at the Kennedy Center on our last date.
  • I helped DJ a British music night once a month in New Orleans. ’60s Invasion to modern day electronic.
  • I worked on and was an extra in T.V. and Film productions.
  • I won a few awards when younger for my cooking skills.
  • I first learned about user/guest experience while attending the Walt Disney World College Program where I achieved my Mouster’s degree.
  • A year in Digital Imaging allowed me the privilege of working with a Master in Photography Herman Leonard.
  • I’ve been lucky enough to get a few travel photography gigs, and one of my photos went viral thanks to a certain boy band member. My photography is under my pseudonym Mykelle Nicole.